Terms.

General

Roffi Oy is a Helsinki-based product and engineering studio. We build cloop.io and ship custom web software for clients. This site (rof.fi) is a place for information, contact, and content distribution.

These terms apply to general use of the site and to communication via forms, the cloop.io assistant, or other digital channels.

Intellectual property

All content on the site — text, images, video, logos, AI-generated responses, and other material — belongs to Roffi or its partners (including cloop.io). Content may not be copied, redistributed, reproduced, or used commercially without Roffi's express written permission.

Use of the site

Visitors agree to:

1. Use the site and the on-site assistant (cloop.io) for lawful purposes only.
2. Not send spam, malicious code, or other disruptive communication.
3. Provide truthful information in forms, chats, and calendar bookings.

Roffi reserves the right to block access or refuse service if these terms are violated.

Communication

Contact details submitted through forms, calendar bookings, or the on-site assistant are stored in Roffi's systems and processed as described in our privacy policy. By submitting your details, you accept that Roffi may contact you by email or phone to offer services.

Disclaimer (site)

The site and its content — including productivity calculator estimates and answers from the on-site assistant — are provided "as is" for informational purposes. Roffi does not guarantee uninterrupted operation. Roffi is not liable for direct or indirect damages arising from use of the site or application of information published here, absent a separate consulting agreement.

Subject of the contract

These terms govern the contract between Roffi Oy and its B2B customer concerning the integration of AI systems (e.g. cloop.io), web service design, maintenance, and consulting services. Roffi is not responsible for third-party services (e.g. the customer's CRM, external software licences) unless agreed in writing separately.

Formation and acceptance

A service contract is formed when the Customer accepts Roffi's offer by email, online order form, signature, or by separate spoken agreement. By accepting the offer, the Customer confirms having read these terms.

Roffi's obligations

• Delivery. Roffi delivers the design and execution of systems, content optimization, and consulting per the agreed offer.
• Defects. Roffi corrects technical or functional defects it has caused, free of charge, if reported within six (6) months of deployment.
• Schedule. Roffi delivers per the agreed timeline, provided the Customer supplies necessary materials and access on time.

Customer's obligations

• Materials and rights. The Customer is responsible for the copyrights and accuracy of materials supplied to Roffi (e.g. data feeds, FAQ materials, images).
• Communication. The Customer responds to Roffi's approval requests and communications within 30 days. Otherwise the delivered phase is considered approved.
• Use restrictions. The Customer may not resell or transfer agent or content solutions built by Roffi to third parties without Roffi's express written consent.

Pricing and billing

• Pricing. Service prices are based on fixed packages defined in the offer (e.g. optimization packages) or estimated hourly work.
• Payment terms. Payment is due 14 days net. Late interest follows the Finnish Interest Act.
• Additional work. Consulting work outside the accepted offer is billed at €120/hour + VAT, unless otherwise agreed.
• Continuous services. cloop.io licences, ongoing maintenance, and continuous content tuning are typically billed monthly or annually in advance.

Delivery and deployment

Systems and content optimizations are delivered per the offer. Roffi presents a solution proposal, refined based on Customer feedback within the iteration rounds included in the consulting package. Roffi provides technical support during deployment.

Maintenance and support

If the offer includes ongoing maintenance (e.g. continued AI training), Roffi is responsible for service operation and updates per the agreement. Roffi does not automatically take responsibility for migrating services or data to a new platform at the end of the contract, unless purchased as separate project work.

Disclaimer (services)

• Roffi is not liable for damages caused by the Customer's or third parties' actions.
• Roffi's liability is limited at most to the price the Customer paid Roffi for the relevant service, excluding cases of intent or gross negligence.
• Roffi is not liable for indirect damages such as loss of revenue or profit, failure to realize expected savings (including calculator estimates), or destruction of data.

Termination

For continuous services (such as monthly maintenance or licences), the notice period is one (1) full calendar month, unless the contract specifies a fixed term. Termination must always be in writing (e.g. by email). No refund of paid amounts is given for terminations made mid-billing-period.

IP and reference rights

• Ownership. The Customer receives full usage rights to delivered final outputs (e.g. optimized content) upon full payment for the service. Roffi and cloop.io retain all ownership and copyrights to AI source code and the underlying technology.
• References. Roffi has the right to mention the Customer as a reference and present anonymized results data in marketing materials (such as on the website), unless the Customer prohibits this in writing in advance.

Confidentiality and data protection

The parties agree to keep confidential all information related to the contract and to each other's business that is marked confidential or by its nature is clearly such. The confidentiality obligation continues after the contract ends.

If Roffi processes personal data on the Customer's behalf (e.g. as part of a CRM integration), Roffi acts only as a data processor and the Customer is responsible for the controller's obligations under GDPR.

Applicable law and disputes

These terms and the agreement between the parties are governed by Finnish law. Disputes are first resolved in good-faith negotiation. If no resolution is found, matters are handled in the first instance in the competent district court at Roffi's domicile, Helsinki, Finland.