🔍 Consulting · €2,500–5,000 fixed price

Find out exactly where
customers leave.

Before redesigning or adding software, it's worth knowing precisely what's broken. The customer journey audit maps your entire visitor flow and tells you exactly where the gaps are — and what to do about them.

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What we analyse

Four lenses on your visitor journey.

We look at your site the way a potential customer does — from first click to lost lead. We map every drop-off point, every question your content fails to answer, and every conversion bottleneck standing between you and a booked call.

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Visitor journey mapping

We trace the full path from landing to exit. Where do visitors spend time, where do they leave?

❓

Unanswered questions analysis

We identify the questions your content doesn't answer — the silent reasons visitors leave without getting in touch.

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Prioritised action plan

A clear list of what to fix, ordered by impact. What to do first, what will move the needle most.

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Cloop readiness assessment

Is your content ready for a chat agent? We tell you exactly what needs updating before you add Cloop.

What you receive

A fixed deliverable in two weeks.

Customer Journey Audit
€2,500–5,000
Fixed price · 2 weeks · report + walkthrough included
Full visitor journey analysis
Content gap identification
Conversion bottleneck mapping
Prioritised action plan
Cloop readiness assessment
2-hour walkthrough session with your team
Written report you keep and can act on

Price varies by company size. Request a quote.

FAQ

Questions about the audit

What do you actually need from us to run the audit?
Access to your website analytics (Google Analytics or equivalent) and a 60-minute kick-off call with whoever knows your customers best — usually a founder, sales lead, or marketing manager. That's it.
Why is the price range €2,500–5,000?
The price depends on the size and complexity of your site. A 5-page site for a small consultancy is simpler to audit than a 40-page site with multiple buyer segments. We'll give you a fixed price after a short discovery call.
Who attends the walkthrough session?
Whoever will act on the findings — typically founders, heads of marketing, and anyone responsible for the website or sales funnel. We recommend 3–5 people so the session stays focused and actionable.
What happens after the audit?
You own the report and can act on it yourself, or with any agency or developer. Many clients use the audit as the starting point for a ROFFI web design project or Cloop Connect installation. There's no obligation to continue with us.
Does the audit include implementation?
No — the audit is a diagnostic. It tells you what to fix and why, ordered by priority. Implementation is a separate engagement. You should be free to act on the findings however makes sense for your business.

Know what's broken
before you spend more.

Book a free 30-minute call with Tapio. We'll look at your site together and tell you whether the audit is the right starting point.

tapio@rof.fi
€2,500–5,000 fixed price · 2 weeks · written report + team walkthrough